Thousands set to receive additional £ 150 compensation due to power cuts caused by Storm Arwen | Personal Finances | Finance


This boost will be given at Christmas to help affected families. Across the UK, thousands of people have been without power for days and are expected to receive hundreds more in compensation as the storm brutally hit the Scottish Power (SP) grid over the weekend .

Homes and businesses across the UK have been darkened and left without power for long periods of time. Scottish electricity chiefs, SP Energy Networks, have announced they are giving an extra £ 150 per household, to those who are away for more than 48 hours, as an apology for the disruption caused.

The £ 150 payment will be in addition to legal compensation and will be paid ‘proactively’ to around 8,000 customers before Christmas.

SP Energy Networks said the “goodwill sum” will be added to the standard compensation homes affected by blackouts already receive.

This payment “is more than what the average customer pays for our services over a one year period,” they said. Any customer left without power for more than six days could receive up to £ 780 in compensation.

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With so many households affected, Britons are further on warning of a new storm set to strike early next week. This storm will bring high winds, cold temperatures and “another raft of snow” by Tuesday morning. This could be the second named storm in the UK in less than ten days after Storm Arwen with winds of 44km and 20cm of snowfall.

Jim Dale, senior meteorologist with the UK Meteorological Services, warned that the south-west of England could be “the main recipient of this due to south-westerly and south-easterly winds”.

He said: “The strong winds will start to be felt in Ireland first.

“It is becoming cyclonic between Cornwall and South East Ireland and North Cornwall. From there it will probably go to France and start to deteriorate. It could however pass through Northern Ireland and Wales which could be more damaging. right now it looks like it will affect Southern Ireland, South West Wales, South West England certainly and probably the Brest Peninsula in France. “

Eleven thousand people in North East and North Yorkshire were also without heat and electricity due to severe power outages caused by Storm Arwen. High winds and heavy snow damaged the region’s power grid and left it at its worst, with nearly a quarter of a million people without supplies.

How to claim compensation

Citizens Advice said residents may be able to claim compensation if the electricity or gas supply to their home is interrupted. Whether they can claim will depend on the duration of the power outage.

Residents have three months to claim compensation. Citizens Advice said that if people are listed on their provider’s priority service registry, compensation will automatically be paid in the event of a power outage.

Otherwise, people should contact their local electricity distributor within three months of fixing their supply.

Usually the distribution company will send the payment to your supplier who will then credit it to your account – although some may pay you directly if they have your details.

Frank Mitchell, Managing Director of SP Energy Networks, said: “We are extremely grateful to our customers for their patience as our engineers have worked tirelessly to perform repairs safely in harsh weather conditions, but we also appreciate the worry and uncertainty over time. of time without electricity has brought some customers.

“We apologize once again to all those affected by the damage to the power grid caused by the storm. The devastation across the communities we serve of Fife, Lothian & Borders, Dumfries & Galloway, Cheshire, North & Mid Wales, caused by northeast winds of up to 97 mph, has been far greater than what we’ve seen for at least 25 years.

“All our resources were deployed to carry out the repairs, with a team of 1,000 employees involved in emergency actions and direct interventions in the field, also supported by our customer service teams handling calls and customers in our service centers. “

Mr Mitchell said engineers worked “from dawn until dawn” daily to make repairs as quickly and safely as possible.

He continued, “While our early response to the storm was hampered by road access due to fallen trees and heavy storm debris. We have deployed field efforts throughout our area of ​​operation to try to restock customers as quickly and safely as possible.

“I hope our customers can accept this additional commercial gesture, which will be made available before Christmas. I personally want to thank everyone again for going through with us what has been a very difficult time. “

Storm Arwen caused some of the worst damage the energy infrastructure company’s network has seen in more than 25 years.

Many properties in the area were without power as a result of the storm and their crews worked tirelessly to restore power to 200,000 affected homes across the UK, connecting 88% of people within the first 24 hours following the storm and 96% within 48 hours.

As a Category 2 storm, SP Energy Network customers are entitled to statutory payments of £ 70 for domestic and commercial properties that have been shut down for more than 48 hours, and £ 70 for every 12 hours overtime up to a maximum payout of £ 700.

The £ 150 refund will be made directly to around 8,000 households, before Christmas, which were not supplied for more than two days, with the guaranteed standard payment being paid on time.

Each household concerned has the right to:

  • Two days off (48 hours): SGP £ 70; SPEN business assets £ 150; in total £ 220
  • Three days off (72 hours); SGP £ 210; SPEN business assets £ 150; £ 360 in total
  • Four days off (96 hours): SGP £ 350; SPEN business assets £ 150; in total £ 500
  • Five days off (120 hours): £ 490 GSP; SPEN business assets £ 150; total of £ 640
  • Six days off (144 hours): £ 630 GSP; SPEN business assets £ 150; total of £ 780


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